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|What is a Recall?|
The Motor Vehicle Safety Act (MVSA) governs motor vehicle safety in Canada. It also governs the requirement to provide notice to consumers and other others in the event of a safety recall. A safety defect is a defect in the design, construction or functioning of the vehicle or equipment that affects or is likely to affect the safety of any person. Transport Canada is the regulatory authority charged with the responsibility of enforcing the Act.
The MVSA requires a company, on becoming aware of a safety defect, to give notice in the form prescribed by the Act, to certain persons, including the Minister of Transport and current owners of affected vehicles. The contents of the notice are also set out in the MVSA and must include a description of the defect, an evaluation of the safety risk arising from it and information regarding the measures that will be taken by the company to correct the defect.
Within 60 days of giving the notice of defect, a company is required to submit to the regulatory authorities, a report detailing, among other things, the number of vehicles included in the recall, a description of the defect and the events that lead to the determination of the defect. A company is also required to submit every quarter for a period of two years after the day on which the notice of defect was provided, a report detailing any revisions in the number of affected vehicles and number or percentage of vehicles repaired.
Consumers can visit Transport Canada’s website at: www.tc.gc.ca or contact Transport Canada directly for further information.
|Understanding the Difference: Technical Service Bulletins, Customer Satisfaction Campaigns and Special Service Campaigns (Recalls)|
TSB - Technical Service Bulletin
Customer Satisfaction Campaign (CSC)
Special Service Campaign (SSC) or Recall