Click here to view a timeline of recent Toyota Canada Recalls and Consumer Announcements 

 
 
What is a Recall?
 
 
The Motor Vehicle Safety Act (MVSA) governs motor vehicle safety in Canada.  It also governs the requirement to provide notice to consumers and other others in the event of a safety recall. A safety defect is a defect in the design, construction or functioning of the vehicle or equipment that affects or is likely to affect the safety of any person.  Transport Canada is the regulatory authority charged with the responsibility of enforcing the Act. 
 
The MVSA requires a company, on becoming aware of a safety defect, to give notice in the form prescribed by the Act, to certain persons, including the Minister of Transport and current owners of affected vehicles.  The contents of the notice are also set out in the MVSA and must include a description of the defect, an evaluation of the safety risk arising from it and information regarding the measures that will be taken by the company to correct the defect.
 
Within 60 days of giving the notice of defect, a company is required to submit to the regulatory authorities, a report detailing, among other things, the number of vehicles included in the recall, a description of the defect and the events that lead to the determination of the defect.  A company is also required to submit every quarter for a period of two years after the day on which the notice of defect was provided, a report detailing any revisions in the number of affected vehicles and number or percentage of vehicles repaired.
 
Consumers can visit Transport Canada’s website at: www.tc.gc.ca or contact Transport Canada directly for further information.
 
Understanding the Difference: Technical Service Bulletins, Customer Satisfaction Campaigns and Special Service Campaigns (Recalls)
 
 
TYPE
TSB - Technical Service Bulletin
  • A TSB is typically used to communicate information and /or instructions to service technicians.  A TSB provides technical and diagnostic information to assist service technicians to identify and correct certain quality issues.
  • TSBs are sent to Toyota Canada’s dealer network and will be available to certain aftermarket service providers as part of our commitment to provide such information to third party repairers.
  • TSBs are a common industry practice.
Customer Satisfaction Campaign (CSC)
  • CSCs are initiated in response to certain quality or durability issues in a vehicle component or system that may create a level of customer dissatisfaction with our products.  They do not address safety issues.
  • CSCs are not required to be reported to Transport Canada because they do not relate to safety defects.  However, to assist Transport Canada to address consumer inquiries it may receive regarding a particular condition, TCI may notify Transport Canada that it intends to carry out a CSC on a particular issue.
  • TCI notifies owners of affected vehicles, the Toyota Canada dealer network and, as indicated above, in certain instances, Transport Canada.
Special Service Campaign (SSC) or Recall
  • A safety recall or “SSC” is carried out in response to safety related product defects.
  • Information concerning a safety defect is reported to Transport Canada by filing a Notice of Defect.
  • Notice of a safety recall is also sent to all owners of affected vehicles, the Toyota Dealer Network.