TORONTO, ON – August 6, 2019 –– Toyota Canada Inc. (TCI) is conducting a safety recall involving certain 2019 RAV4/RAV4 Hybrid vehicles in Canada. Approximately 3,896 vehicles are involved in this recall.
The involved vehicles are equipped with a back-up camera system which activates to show the area behind the vehicle when the vehicle is shifted into reverse. In these vehicles, there is a possibility that a damaged connector in the audio display unit is causing the back-up camera system not to activate. If the driver reverses the vehicle without checking his/her surroundings when the vehicle has this condition, there can be an increased risk of a crash.
This condition would lead to a noncompliance with certain safety regulations in Canada.
For all involved vehicles, if the backup camera system is found to be inoperative as a result of this condition, Toyota dealers will replace the audio display unit with a new one at no cost to customers. Owners of all involved vehicles will be notified by first class mail by early October 2019.
Information about automotive recalls, including but not limited to the list of involved vehicles, is subject to change over time. For the most up-to-date Safety Recall information on Toyota vehicles, customers should check their vehicle’s status by visiting Toyota.ca/recall and entering their Vehicle Identification Number (VIN). For any additional questions, customer support is also available by calling Toyota Customer Interaction Centre at 1-888-TOYOTA-8 (1-888-869-6828).