Toyota Announces Remedy Change to Certain RAV4 and Lexus HS250H Vehicles

(TORONTO, ON – August 11, 2016) Toyota Canada Inc. today announced that it is changing the remedy for 21,722 Model Year 2006 ‐ 2011 RAV4 and Model Year 2010 Lexus HS250h vehicles involved in a 2013 recall.

In the earlier action, if the nuts for adjusting rear wheel alignment were improperly tightened when an alignment was performed, rust could form on suspension arm threads. If this occurs, and if the condition is not identified and remedied during servicing or repair under the existing remedy procedure, the threads can wear over time, causing the arm to separate, which could result in a loss of vehicle control.

All known owners of the involved vehicles will be notified by first class mail. Dealers will replace both rear suspension arm assemblies with new ones at no cost to customers. In addition, an epoxy will be applied to prevent future arm adjustment during vehicle service.

Information about automotive recalls, including but not limited to the list of involved vehicles, is subject to change over time. For the most up-do-date Safety Recall information on Toyota and Lexus vehicles, customers should check their vehicle’s status by visiting toyota.ca/recall or lexus.ca/recall and entering the Vehicle Identification Number (VIN). For any additional questions, customer support is also available by calling Toyota Customer Interaction Centre at 1-888-TOYOTA-8 (1-888-869-6828) or Lexus Customer Service at 1-800-26-LEXUS (1-800-265-3987).

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Media Contacts:

Alice Young Jeon
Consultant, Corporate Communications
Toyota Canada Inc.
ajeon@toyota.ca  
(416) 904-5626

Michael Bouliane
Manager, Corporate Communications
Toyota Canada Inc.
mbouliane@toyota.ca  
(416) 459-9469