TORONTO, Ontario – February 2nd, 2023 – Toyota is conducting a safety recall involving certain 2021 model year Toyota RAV4 Prime vehicles in Canada. Approximately 4,545 vehicles are involved in this recall.
The Hybrid Vehicle Control ECU (HEV-ECU) in the subject plug-in hybrid electric vehicles contains software that could cause the hybrid system to shut down after driving continuously in “EV mode” in cold temperatures and then the accelerator pedal is rapidly pressed to further accelerate the vehicle. System shut down with loss of motive power at higher speeds can increase the risk of a crash.
For all involved vehicles, Toyota dealers will update the software in the Hybrid Vehicle Control ECU (HEV-ECU) at no cost to customers.
Owners of involved vehicles will be notified by early April 2023.
Information about automotive recalls, including but not limited to the list of involved vehicles, is current as of today’s filing date and is subject to change thereafter. For the most up-to-date Safety Recall Information on Toyota and Lexus vehicles, customers should check their vehicle’s status by visiting Toyota.ca/recall or lexus.ca/recall and entering their Vehicle Identification Number (VIN).
For any additional questions, customer support is also available by calling Toyota Customer Interaction Centre at 1-888-TOYOTA-8 (1-888-869-6828) or Lexus Guest Service at 1-800-26-LEXUS (1-800-265-3987).
Every effort has been made to ensure the product specifications, equipment, and content on this site are accurate based on information available at time of publishing. In some cases, certain changes in standard equipment or options may occur, which may not be reflected online. Toyota Canada reserves the rights to make these changes without notice or obligation.