Toyota is conducting a safety recall involving certain Toyota vehicles

TORONTO, Ontario – April 17, 2024 – Toyota is conducting a safety recall involving 2023 and 2024 model-year Toyota Prius and Prius Prime vehicles. Approximately 6,707 vehicles are involved in this recall in Canada.

Water can enter and short circuit the electronic rear door latches in the involved vehicles. If the doors are not locked, they could open while the vehicle is moving or in a crash, increasing the risk of injury to occupants. 

For vehicles involved, Toyota dealers will replace both right and left rear door opener switches with improved ones, free of charge.

Until the remedy is available, to help prevent door opening if a short circuit occurs, customers in the U.S and Canada will be asked to ensure that the feature that automatically locks the doors when shifting from Park is activated.

Customers will be notified about this issue through the mail by mid-June 2024.

Information about automotive recalls, including but not limited to the list of involved vehicles, is current as of today’s filing date and is subject to change thereafter. For the most up-to-date Safety Recall Information on Toyota and Lexus vehicles, customers should check their vehicle’s status by visiting Toyota.ca/recall or Lexus.ca/recall and entering their Vehicle Identification Number (VIN).

For any additional questions, customer support is also available by calling Toyota Customer Interaction Centre at 1-888-TOYOTA-8 (1-888-869-6828) or Lexus Guest Service at 1-800-26-LEXUS (1-800-265-3987).